Returns Policy
We want you to be happy with your purchase from Vitola Fine Cigars. Please review our returns policy below.
Returns Are By Approval Only
We do not accept returns automatically. No return will be accepted unless it has been approved by us in advance. If you’d like to request a return or exchange, please contact us before sending anything back, and we’ll let you know if it’s approved and how to proceed.
How to Request a Return
Reach out to our team with your order number and the reason for your request. We review requests on a case-by-case basis. Approval is not guaranteed, and factors such as the condition of the product, how it was stored or handled, and how much time has passed since delivery may all affect whether a return is approved.
Tobacco Products
Because of the nature of tobacco products (freshness, humidity-sensitive storage, and age-restricted sale), cigars and related tobacco products are rarely eligible for return once they’ve left our care. Approval for these items is handled on a case-by-case basis and is not guaranteed.
Damaged or Incorrect Orders
If your order arrived damaged or you received the wrong item, please contact us right away with photos of the item and packaging. These cases are reviewed individually and are typically handled differently than a standard return request.
Questions?
If you have any questions about a potential return or exchange, please reach out to us before shipping anything back to us.