Shipping Policy
Thank you for shopping with Vitola Fine Cigars online. Please review the details below before placing your order, as tobacco and age-restricted products carry shipping rules that differ from most retail goods.
Order Processing
Orders are typically reviewed and prepared for shipment within 1-2 business days of being placed. Orders placed on weekends or holidays are processed the next business day. You’ll receive an email confirmation once your order ships, including a tracking number so you can follow its progress.
Where We Ship
We currently ship within the United States only. We are not able to ship orders to addresses outside the US, including Canada and Mexico.
Shipping Rates
- Alabama: Free shipping on all orders, regardless of order size.
- Orders of $100 or more (all other states): Free shipping.
- Orders under $100: Flat-rate shipping of $9.99.
- Alaska, Puerto Rico, and APO/FPO military addresses: Flat-rate shipping of $15, regardless of order size.
States We Cannot Ship To
Due to state-level restrictions on tobacco shipments, we are currently unable to ship online orders to Hawaii or Utah. If your shipping address is in one of these states, you will not see a shipping option at checkout. We apologize for the inconvenience and encourage customers in these states to contact us about alternative arrangements.
Products Available In-Store Only
Some products are sold exclusively at our physical shop locations and are not available for online purchase or shipping, including alcohol, cigarettes, domestic cigars, and other tobacco products. These items must be purchased in person.
Age Verification
All tobacco purchases are restricted to customers 21 years of age or older. By placing an order, you confirm that you meet the minimum age requirement in your state. We may verify age at checkout, and an adult signature may be required to receive your package at delivery.
PO Boxes & Military Addresses
Orders shipping to a PO Box or an APO/FPO military address will be shipped via USPS.
Delivery Times
Once shipped, most orders arrive within 3-7 business days, depending on your location and the shipping method selected. Delivery times are estimates provided by the carrier and are not guaranteed, and delays due to weather, carrier issues, or required age/fraud verification are outside of our control.
Lost, Delayed, or Damaged Packages
If your order arrives damaged, or if tracking shows a delay or loss in transit, please contact us as soon as possible so we can help resolve the issue with the carrier.
Undeliverable or Refused Packages
If a package cannot be delivered after multiple attempts (for example, due to an incorrect address, unavailability to sign for an age-restricted shipment, or refusal of the package), it will be returned to us. Return shipping costs may be deducted from any refund issued.
Sales Tax
Applicable sales tax is calculated and collected at checkout in accordance with state and local law.
Questions?
If you have any questions about shipping to your address or the status of an order, please reach out to us and we’ll be happy to help.